Questions and answers
Frequently asked questions
Everything you need to know about our packages, payments, the design process, hosting, ownership, and support. Can't find your answer? Ask Birdy, or send us your question with your project.
From your first message to launch
Every BirdySites project follows the same clear steps, so you always know what comes next.
Plan
Tell us about your project
Request your free quote with Birdy, or send us a message on our Contact page.
Personalized quote
We review your requirements and send a written quote with the scope, price, and an estimated timeline.
Agreement
You review and accept your quote and project agreement.
Invoice
We send you an invoice for your initial payment.
Build
Initial payment
Pay a 50% deposit, or 100% upfront if you prefer. Work begins once it's received.
Design and development
We design and build your website to the agreed scope and timeline, and share a private preview.
Up to 3 revision rounds
Review your preview and request changes within the agreed scope.
Launch
Final approval and payment
Once you approve your finished website, the remaining 50% is invoiced and paid.
Launch or transfer
We launch your website on BirdySites managed hosting, or transfer the agreed files under Full Ownership.
Pricing and packages
How much does a website cost?
Signature starts at $1,299 and Professional at $1,699 for the first year, each including your website design and 12 months of managed hosting. Full Ownership projects start at $2,500.
These are starting prices: your personalized written quote confirms the final price for your project.
Are these fixed prices?
They're starting prices. Every business is different, so your written quote confirms the final price for your project, including anything quoted separately.
What does the first-year price include?
For Signature and Professional, it includes both your professionally designed website and your first 12 months of managed hosting, with regular updates and maintenance, technical fixes on our side, and your assistance hours.
What's included in Signature?
Signature starts at $1,299 for the first year: a professionally designed website with up to 5 standard pages, mobile-first design, a standard SEO setup, and 12 months of managed hosting with SSL, updates, maintenance, and covered technical fixes. It includes 2 hours of Personalized Website Assistance per service year, and the BirdySites footer branding is required.
After the first year, Signature renews at $499 a year or $49 a month.
What's included in Professional?
Professional, our recommended package, starts at $1,699 for the first year. It includes everything in Signature with up to 8 standard pages, 4 hours of Personalized Website Assistance per service year, and priority assistance. The BirdySites footer branding is optional and shown by default.
After the first year, Professional renews at $699 a year or $69 a month.
What does Full Ownership mean?
Full Ownership is a custom website commissioned for your business, starting at $2,500. You own the agreed custom deliverables, with broader commercial rights, including resale and redistribution, and you can host your website wherever you choose.
There's no renewal. Managed hosting by BirdySites is optional and quoted separately, and no footer branding is required. Third-party and open-source components keep their own licenses.
Which package is best for my business?
If you'd like us to build and look after everything, Signature suits websites of up to 5 pages, and Professional suits growing businesses that want up to 8 pages, more assistance hours, priority assistance, and the option to remove the footer branding. If you'd like to own your website and host it anywhere, Full Ownership is the right choice.
Not sure? Request your free quote with Birdy, and we'll recommend the best fit in your personalized quote.
Can I start with a small website and expand later?
Yes. Your website can grow with your business: additional pages and new features can be added when you need them, and you can move from Signature to Professional. We always confirm the price with you before any new work begins.
How many pages are included?
Signature includes up to 5 standard pages and Professional up to 8. A standard page is a regular content page built from your website's existing design and sections, such as Home, About, Menu, Services, or Contact. The Privacy Policy, Terms, and similar legal pages we provide don't count. Extra pages, and pages that need new functionality, are quoted separately.
How much do extra pages cost?
Extra pages are quoted separately, because the work depends on what each page needs: a page built from your website's existing design and sections usually takes less work than one that needs new functionality. We always send you a quote before any additional work begins.
Are custom features included?
Each package includes a professionally designed website with the pages and features described in your quote. Custom development, online ordering, payment or reservation integrations, AI assistants, and complex third-party integrations are quoted separately, so you only pay for what you need.
What is the BirdySites footer branding?
A small "Powered by BirdySites" credit in your website's footer. It's required on Signature. On Professional it's optional: shown by default, and you can have it removed or restored whenever you like (from your dashboard, once available). Full Ownership websites don't require it.
Can I remove the badge?
On Professional, yes: the footer branding is optional and shown by default, and you can ask us to remove or restore it at any time. It's required on Signature, and Full Ownership websites don't require it.
What happens after the first 12 months?
Signature renews at $499 a year or $49 a month, and Professional at $699 a year or $69 a month. Your assistance hours renew with each service year, and unused hours don't carry over.
What are the annual and monthly renewal options?
After your first 12 months, Signature renews at $499 a year or $49 a month, and Professional at $699 a year or $69 a month, whichever suits you. We send a renewal invoice before each renewal; renewals are not charged automatically. Full Ownership needs no renewal unless you choose optional managed hosting.
Can I request a personalized quote?
Of course, and it's free: every project receives a personalized written quote, and requesting one creates no obligation. Answer a few questions with Birdy, or send us a message on our Contact page, and our team will review your requirements and reply with your quote.
Payments
Do I pay everything upfront?
No, unless you prefer to. The standard payment is a 50% deposit when you accept your quote and project agreement, and the remaining 50% after you approve your finished website, before it launches.
If you'd rather, you can pay 100% upfront when you accept your quote; nothing more is then due at launch for the agreed scope.
When do I pay the deposit?
After you accept your quote and project agreement, we send you an invoice for the 50% deposit, or for the full amount if you choose to pay upfront. Work on your website begins once that first payment is received.
When do I pay the remaining balance?
Once your website is completed and you've given your final approval, we invoice the remaining 50%. Your website launches, or the agreed files are transferred under Full Ownership, after the final payment is received.
Do I need to sign an agreement?
Every project has a written quote and a project agreement. For Signature and Professional, you accept them electronically, for example by confirming by email; no separate signature is needed. Full Ownership and a Website Independence Buyout may require a separately signed agreement.
How do invoices work?
We send each invoice with the amount, the due date, and how to pay. Separately quoted additional work is invoiced as its quote states, and renewals are invoiced before each renewal; they're never charged automatically.
What if I cancel before launch?
Whether any amount is refundable when a project is cancelled before launch is set out in your project agreement. Nothing in our Terms limits any refund rights you have under applicable law.
Design process and revisions
How does the website process work?
Here's how every BirdySites project works, from your first message to launch:
- Tell us about your project. Request your free quote with Birdy, or send us a message on our Contact page.
- Personalized quote. We review your requirements and send a written quote with the scope, price, and an estimated timeline.
- Agreement. You review and accept your quote and project agreement.
- Invoice. We send you an invoice for your initial payment.
- Initial payment. Pay a 50% deposit, or 100% upfront if you prefer. Work begins once it's received.
- Design and development. We design and build your website to the agreed scope and timeline, and share a private preview.
- Up to 3 revision rounds. Review your preview and request changes within the agreed scope.
- Final approval and payment. Once you approve your finished website, the remaining 50% is invoiced and paid.
- Launch or transfer. We launch your website on BirdySites managed hosting, or transfer the agreed files under Full Ownership.
How long will my website take?
Every project's timeline is set individually and depends on its scope, the number of pages and features, and how quickly we receive your content and feedback. Your quote includes an estimated delivery date, and we keep you updated along the way. Estimates are not guaranteed dates.
How many revisions are included?
Up to 3 revision rounds are included within the agreed project scope. Before launch, we share a private preview of your website so you can review it and send us your changes.
What counts as a revision round?
A revision round is one complete set of change requests that you send us after reviewing your preview, and that we then make together. Changes within the agreed scope, such as adjusting text, images, colors, spacing, or the order of sections, count as revisions.
New pages, major redesigns or a new design direction, and new features aren't revisions: we quote them separately before any work on them begins. Sending all your changes for a round together keeps your project on schedule.
Can I request additional changes?
Yes. If you'd like more changes after your 3 revision rounds, or changes outside the agreed scope, we'll quote them separately and begin only once you approve. After launch, minor content updates are covered by your Personalized Website Assistance hours.
What do I need to provide?
Your business content, such as text, photos, your logo, and details like your services, menu, opening hours, and contact information, plus your feedback at each review. Timelines depend on receiving your content and approvals. If you don't have everything ready yet, tell us in your inquiry.
Can I choose colors and a design style?
Yes. We design your website around your business, your brand colors, and the style you prefer, and you review it in a private preview before launch. Browse our Designs to find looks you like, and mention them in your inquiry.
When does my website go live?
Your website launches once you've given your final approval and the project price has been paid in full. For Signature and Professional, your 12 months of managed hosting start on your launch date.
What happens after launch?
With Signature and Professional, we look after your website: secure hosting, SSL, updates, maintenance, and fixes for technical problems on our side, plus your Personalized Website Assistance hours for minor updates. With Full Ownership, the agreed files are yours, and managed hosting by BirdySites is optional.
Website design and features
Can you build a website for my type of business?
Very likely, yes. We design websites for many kinds of businesses, from restaurants and landscapers to technology, logistics, and professional services. Explore our Designs for examples, then tell us about your business in your own words.
Can you redesign my existing website?
Yes. Share your current website address in your inquiry and tell us what you'd like to improve. We'll review it and include the redesign in your personalized quote.
Can you build custom pages?
Yes. Standard pages are built from your website's design and sections. Pages that need new functionality or an unusually complex design are quoted separately.
Can you create a restaurant website?
Absolutely. Restaurant websites are one of our specialties, with menus, opening hours, location details, photo galleries, and more. Explore our restaurant demo on the Designs page. Online ordering and reservation integrations are quoted separately.
Can you create an online store?
Online stores and product catalogs are custom development, quoted separately, because they depend on your products, payments, and how you'd like to manage orders. Tell us what you sell and how you'd like to take orders, and we'll explain what we recommend in your quote.
Can you add booking or appointment features?
Booking and reservation features can be added as a separately quoted integration. Tell us how you take bookings today, and we'll recommend an approach in your quote.
Can you integrate contact forms or payment systems?
Contact pages and forms are common on our websites, and your quote states exactly what's included. Payment integrations are quoted separately, based on how you'd like to get paid.
Can I see examples of your work?
Yes. Our Designs page has live, interactive website demos for different kinds of businesses. They're fictional businesses, created to show what's possible.
What does mobile-first design mean?
Every BirdySites website is designed to look beautiful and work smoothly on smartphones, tablets, and desktop computers. Your website automatically adapts to different screen sizes, making it easy for visitors to browse, navigate, and interact with your business. Visitors may also be able to add the website to their phone's home screen for quick access, giving it an app-like experience.
What does the standard SEO setup include?
We set up the basics that help search engines understand your website: clear page titles and descriptions, a sensible heading structure, and, where appropriate, a sitemap and the settings that let search engines index your website. It doesn't include ongoing SEO campaigns, and no one can guarantee search rankings.
Can additional functionality be added later?
Yes. Your website can grow with your business: new pages and features can be added later, and we quote them separately before any work begins.
Can I edit my website myself?
A private customer dashboard for Signature and Professional customers is planned, with self-service editing that never uses your assistance hours. Until it's available, our team makes your updates for you.
Domains and hosting
Who owns my domain?
You do, under every package. Your domain name stays yours, and if we manage it for you, we'll hand over control whenever you ask.
Can I use a domain I already own?
Yes. We'll help you connect the domain you already own to your new website.
Can BirdySites help me connect a new domain?
Yes. If you don't have a domain yet, you can register one with the domain registrar of your choice, and we'll help you connect it to your website. It's your domain and stays yours.
Can BirdySites manage my hosting?
Yes. Signature and Professional include 12 months of managed hosting in the first-year price, then renew yearly or monthly. For Full Ownership, managed hosting by BirdySites is optional and quoted separately.
Can I host the website myself?
With Full Ownership, yes: you can host your website with any compatible provider. Signature and Professional are managed packages hosted by BirdySites; if you'd like to run your website independently later, you can request a Website Independence Buyout.
What's the difference between hosted plans and Full Ownership?
With Signature and Professional, we build, host, and look after your website under a hosted-use license: your domain and content are yours, while BirdySites keeps its underlying website code, themes, and components. With Full Ownership, you own the agreed custom deliverables, can host them anywhere, and receive broader commercial rights.
Can BirdySites host my Full Ownership website?
Yes. Managed hosting is optional and quoted separately, and choosing it doesn't change your ownership. Dashboard access and assistance depend on your hosting agreement.
Can I host my Full Ownership website with another provider?
Absolutely! With Full Ownership, you can host your website with BirdySites or another compatible hosting provider.
We build custom websites using modern technologies such as HTML, CSS, JavaScript, React, Next.js, Astro, and more. We're not tied to a single framework or platform. We select the best technology based on your project's needs, features, and hosting preferences.
Before development begins, we'll discuss your hosting plans and how you'd like to manage your website, ensuring the right solution for your business.
What happens if I cancel?
You can choose not to renew a hosted package. The hosted website stays online while your subscription is active, your domain and content remain yours, and we'll help you retrieve your content. Notice periods and how long your content stays available are set out in your agreement. Full Ownership rights to completed and paid deliverables aren't affected by ending optional hosting.
Ownership and moving your website
Who owns my website?
Your business content, domain, logos, and materials are always yours. With Signature and Professional, BirdySites keeps the website's underlying code, themes, and components and you have a hosted-use license. With Full Ownership, you own the agreed custom deliverables, with broader commercial rights.
What happens if I want to move my website elsewhere?
With Signature and Professional, you can move your domain and content to another provider at any time; the BirdySites website code and design stay with BirdySites, unless you complete a Website Independence Buyout to take your existing website with a perpetual license. With Full Ownership, you can move your owned deliverables wherever you like.
Can I take my website elsewhere later?
Yes. Signature and Professional customers can request a Website Independence Buyout. We send a personalized quote; once it's approved and paid, you receive the agreed website files and a perpetual license to host, modify, and maintain your website wherever you like, including with another developer.
How is the Independence Buyout different from Full Ownership?
The buyout gives your business a perpetual license to run and change your existing website independently, and it can go with your business if you sell it, but it doesn't include resale or redistribution rights. Full Ownership is a custom project where you own the agreed deliverables, with broader commercial rights, including resale and redistribution.
Is a Full Ownership design exclusive to me?
Full Ownership gives you ownership of your agreed deliverables, but not exclusivity over design ideas: we may create other websites with similar styles, layouts, or features, while always respecting the rights assigned to you. If you'd like an exclusive design, we can arrange it separately.
Support and maintenance
What support is included?
Signature and Professional include managed hosting, updates, maintenance, and fixes for technical problems on our side, which never use your assistance hours. You also get Personalized Website Assistance: 2 hours per service year with Signature, and 4 hours with Professional, which also includes priority assistance. With Full Ownership, support depends on your hosting agreement.
What is Personalized Website Assistance?
Time from our team for minor content updates and small website adjustments: menus, hours, contact details, photos, text, minor formatting, and help using your dashboard. Signature includes 2 hours and Professional 4 hours per service year.
What isn't covered by assistance hours?
New pages, new functionality, custom programming, redesigns, advanced animation, online ordering, payment or reservation integrations, AI assistants, and complex integrations are quoted separately. You can request them the same way, and we'll send a quote before any paid work begins.
Do unused assistance hours roll over?
No. Included assistance hours renew with each service year, and unused hours expire at the end of the service year.
Do I pay if something on my website breaks?
Not when the problem is on our side. Fixing technical problems we're responsible for, keeping your hosting and SSL running, and security maintenance are part of your managed service, and they never use your assistance hours.
What does technical maintenance cover?
Secure hosting with SSL certificates, regular updates and security maintenance, fixing technical problems on our side at no extra cost, and getting things running again if something on our side fails. Problems caused by outside services, or by changes made outside BirdySites, sit outside routine care; we'll always tell you whether assistance hours or a quote applies before any work begins.
Can I get more assistance hours?
Yes. If your included hours run low, additional assistance can be added whenever you need it, and we'll confirm the price with you first.
Getting started
How do I get started?
Request your free quote: answer a few questions with Birdy, or send us a message on our Contact page. We review your requirements and send you a personalized quote, with no obligation. Once you accept your quote and agreement and pay the deposit, we start designing your website.
What should I include in my inquiry?
Your type of business, what you'd like your website to do, roughly how many pages and which features you need, and any websites or designs you like. Birdy's guided questions cover all of this in a couple of minutes.
What happens after I send my inquiry?
You'll receive a confirmation email with your case number. Our team reviews your requirements and replies with ideas and a personalized written quote.
Does an inquiry commit me to anything?
No. Quotes are free, and a request or a quote doesn't create an agreement: your project begins only once you accept your quote and agreement and the first payment is received.
No answer matches that yet.
Ask Birdy, or send us your question with your free quote request, and our team will answer it personally.
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